AI-Enabled Vet Consultation App Case Study

Challenge

Our UK-based client aimed to enhance pet healthcare services through digital platforms. They engaged TatvaSoft to develop a robust and scalable veterinary care platform featuring 24/7 chat support. The platform incorporates AI-powered chatbots that assist users in assessing their pets' symptoms, identifying potential illnesses, and offering tailored nutritional advice.

The client requested that the app support online appointment booking across multiple veterinary services, enabling users to easily find and schedule appointments with local vets. Additionally, they emphasized the need for the app to offer users convenient access to their pet’s medical records and to facilitate online consultations with veterinarians.

Key Challenges

TatvaSoft accepted the project to build an online platform that connects pet owners with vets and animal care services. The client also requested that the app provide value-added services like first aid training, nutritional advice, and a social forum for pet owners to gather and discuss how to enhance the relationship between the owners and their pet animals. This shows that our vet consultation application has numerous requirements. The primary objectives and key challenges of this AI development project include:

AI-powered chatbots to assist users with general queries, offering symptom evaluation and nutritional advice
Telemedicine feature for pet owners to receive quick consultation
In-app messaging and alerts, and 24*7 chat support.
Social forum with posting and commenting features for users to connect and build a community
Enhanced selection criteria for in-person appointment booking.

Expertise

Development Platform

React Native • GraphQL • Express JS • Strapi (for API)
Architecture

MVC
Database

MySQL
AI Tools

AWS Bedrock • OpenAI ChatGPT
Tools & Technology

Twilio • AWS Video Compression • Stripe (Payment Gateway) • Intercom (Support Chat) • Python • VectorDB • LangChain
Compliance

GDPR

Solution

The client emphasized accessibility, so TatvaSoft delivered a solution easily accessible from both desktops and mobile apps. We developed a web and mobile vet online consultation system with user-friendly features, such as:

For Pet Owners

AI Nutrition Advisor Based on inputs such as pet characteristics—including weight, height, and breed—along with existing health conditions, the AI chatbot analyzes the information and offers suitable nutritional advice. The AI nutritional advisor is a key feature of the application, helping pet owners make informed food choices to prevent chronic conditions and maintain their pets' overall health.
AI-powered Symptom Checking Function The advanced AI chatbot includes a symptom-checking function. It recommends monitoring warning signs or taking necessary steps for pet care when users describe symptoms such as appetite loss or lethargy.
AI-enabled 24/7 Chat support The app offers 24/7 chat support, providing instant veterinary guidance. Integrated with an AI chatbot, it delivers real-time responses to pet owners’ queries.
Vet search Enables pet owners to search for vets of their choice or the ones in nearby areas for consultation.
Online booking Users can easily book online audio or video consultations with their vets. This feature also allows booking location-specific in-person appointments for vet consultations.
Record accessAll past bookings, consultations, diagnoses, and medical history are stored in the app’s database and can be accessed anytime by users.
Pet profileAllows pet owners to add all the basic information and health records of their pets.
Social Forum Users can post images or videos, add comments, save, share, or report posts. They can also follow/unfollow and invite other pet owners. Additionally, users can edit or delete forum posts.

For Vets

Vet ProfileThis online platform allows vets to create profiles, provide practice details, and set prices for both online and in-person appointments.
Calendar Vets are given a calendar feature to easily manage appointments, availability, time slots, and holidays.

For Admin

Super AdminThe admin has the authority to manage animal profiles, categories, appointments, vet practices, FAQs, chatbots, social forums, CMS, and more.

Result

TatvaSoft delivered a custom application that enhances communication between vets and pet owners. The platform offers personalized vet searches, simplified online appointment booking, and easy access to past health records. More importantly, the advanced AI chatbot helps pet owners check symptoms and provides expert guidance for further care and treatment.